89atm Privacy Policy – How We Protect Your Data

01Introduction

This Privacy Policy describes how 89atm ("we," "our," "us," "the Platform") collects, processes, stores, and protects the personal information of players ("you," "your") who register accounts and use the 89atm website, mobile site, and app.

We take privacy seriously. This is not a formality — it is a genuine commitment to handling your information with care and transparency. The 89atm platform serves hundreds of thousands of players across Pakistan, and every one of them deserves to know exactly how their data is being used.

By registering an account or using any part of the 89atm platform, you confirm that you have read this Privacy Policy and consent to the data practices described within it. This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines.

If you have questions about anything in this policy, our support team is available 24/7 via live chat and can address your concerns directly.

02Data We Collect

89atm collects personal information in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name and date of birth (required at registration)
• Email address and contact number
• Identity documents submitted during account verification (such as a CNIC or passport copy)
• Payment method details (JazzCash number, Easypaisa number, bank account details, or card information)
• Communications you send to our support team via live chat or email
• Any preferences or settings you configure within your account dashboard

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each section, and navigation patterns within the platform
• Session duration and login timestamps
• Betting activity, game history, deposit and withdrawal records
• Cookie identifiers and similar tracking technologies (see Section 6)

03How We Use Your Data

The personal information 89atm collects is used for the following purposes:

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used to flag accounts for fraud review, a member of our compliance team reviews the findings before any action is taken.

If you have opted in to promotional communications — such as updates about bonuses, PSL-season offers, or new game launches — you can opt out at any time by contacting our support team. Opting out of marketing communications does not affect the operation of your account.

04Who We Share Your Data With

89atm does not sell personal data to any third party. We share data only where it is strictly necessary to deliver the service. The categories of third parties who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners, and card networks receive the payment details necessary to process your specific transaction. They are bound by their own privacy and security standards.
• Identity verification providers: Where a third-party service is used to verify identity documents, your submitted documents are shared with that provider solely for the purpose of verification and are not retained beyond the verification process.
• Game providers: Third-party game studios that supply titles on the 89atm platform may receive an anonymised player identifier to manage game sessions and jackpot eligibility. They do not receive your name, contact details, or payment information.
• Technical infrastructure providers: Hosting, cloud storage, and platform monitoring services may process data as part of delivering the technical infrastructure. These providers operate under strict data processing agreements.
• Legal and regulatory authorities: Where required by applicable law or in response to a valid legal request, 89atm may disclose personal data to relevant authorities. We will not disclose more than is required by the specific legal obligation.

Any third party who receives personal data from 89atm is contractually required to keep it confidential and use it only for the purpose for which it was shared. We do not transfer data to parties outside of these defined relationships without your explicit consent.

05Payment Data

All financial transactions on 89atm are processed in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, the relevant payment credentials are transmitted securely to the payment processor using encrypted channels.

89atm does not store full card numbers or full mobile wallet credentials on its own servers. Payment references and partial identifiers (such as the last four digits of a card or a masked JazzCash number) may be retained in your transaction history for your own reference and for dispute resolution purposes.

Transaction records including deposit amounts, withdrawal amounts, dates, and payment methods are retained as part of your account history for a period consistent with our data retention policy (see Section 7). You can view your full transaction history at any time from your account dashboard.

06Cookies and Similar Technologies

89atm uses cookies — small text files stored on your device — and similar technologies to operate and improve the platform. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, maintain your account preferences, and ensure secure navigation. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players spend time, and where any navigation issues occur. This data is used in aggregate and is not linked back to individual identities.
• Preference cookies: Remember your settings such as language preferences, display options, and any responsible gaming tools you have activated.
• Session cookies: Temporary cookies that expire when you close your browser. These are used to manage your active session securely.

You can manage or delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently. Detailed cookie controls are available in your browser's privacy settings — the exact steps depend on whether you are using Chrome, Firefox, Safari, or another browser on your phone or computer.

We do not use cookies to serve third-party advertising on 89atm. The platform does not display external adverts, and no advertising networks have access to player behaviour data through our cookies.

07Data Retention

89atm retains your personal data for as long as your account is active and for a period following account closure to meet operational and legal obligations. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account and for a minimum period following closure, in line with standard record-keeping practice.
• Transaction records: Financial transaction data is retained for an extended period following account closure to support dispute resolution and compliance requirements.
• Support communications: Chat logs and email correspondence with our support team are retained for a reasonable period to maintain service quality and resolve any follow-up queries.
• Analytics data: Aggregated and anonymised usage data may be retained indefinitely as it cannot be linked back to an individual player.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised. You may request early deletion of your personal data by contacting our support team, subject to any overriding legal requirements that prevent deletion.

08Security Measures

Protecting player data is a core responsibility we take seriously. The security measures 89atm has in place include:

• TLS encryption on all data transmitted between your device and our servers
• Encrypted storage of sensitive account and payment data
• Access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role
• Regular security reviews and monitoring of platform infrastructure
• Two-factor authentication options available to players for account login
• Automated fraud detection systems monitoring for unusual account activity

While we apply robust technical and organisational measures, no system is completely immune to risk. In the unlikely event of a data breach that poses a risk to players, 89atm will notify affected players promptly and take immediate steps to contain and address the incident.

Players also play an important role in keeping their accounts secure. Use a strong, unique password for your 89atm account, do not share your login credentials with anyone, and log out of shared or public devices after each session.

09Your Rights Over Your Data

As a player on 89atm, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic details like your contact number or email, you may be able to update these directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will action this request unless we are legally required to retain certain records.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to data portability: You can request your data in a commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time.

To exercise any of these rights, contact the 89atm support team via live chat. We will respond to all data rights requests within a reasonable timeframe. For complex requests, we may need to verify your identity before proceeding to protect you from unauthorised data requests.

10Minors and Under-18 Protection

89atm is strictly an adult platform. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any gaming activity on the platform. This is a firm and non-negotiable requirement.

We do not knowingly collect or process personal data from individuals under 18. During the registration and identity verification process, date of birth is collected and verified. Where we discover that an account has been registered by or on behalf of a minor, the account will be immediately closed and any deposited funds returned to the originating payment method.

If you are a parent or guardian and believe a minor has registered on 89atm using your payment details or personal information, please contact our support team immediately so we can investigate and close the account without delay.

Further guidance on protecting young people from gambling-related harm, along with tools like PIN locks and parental controls, is available on our Responsible Gaming page.

11Changes to This Privacy Policy

89atm may update this Privacy Policy from time to time. Changes could reflect updates to our platform features, payment integrations, legal requirements, or how we process data to improve our service. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.

Where changes are material — meaning they significantly affect how we collect or use your personal data — we will make reasonable efforts to notify active players through a notice on the platform or, where appropriate, by direct communication.

Your continued use of 89atm after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any update, you should stop using the platform and may request account closure and data deletion through our support team.

We recommend reviewing this page periodically, especially if you are a regular player, so you stay informed about how your information is handled.

12Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way 89atm handles your personal data, please reach out to our support team. We are available 24 hours a day, seven days a week via live chat on the platform.

For written enquiries, you can contact us by email — the address is displayed in the footer of this page. We aim to respond to all privacy-related queries promptly and to resolve concerns in a single interaction wherever possible.